Forum: Training & Business Development
Best Practice Course Types
Environmental Awareness
An introduction to environmental issues affecting the workplace. The course will briefly cover UK legislative requirements, waste and pollution minimisation and environmental management systems. The course is aimed at managers and supervisors who have a responsibility for environmental issues and who would benefit from a basic awareness.
Assessor Training D32/33
The award is designed for those assessing or preparing to assess staff or trainees for NVQs. Assessors judge candidates performance against national standards and decide whether the candidate has demonstrated competence. They play an important part in maintaining the consistent quality of NVQs but also have a role in encouraging and developing candidates as they present themselves for assessment.
Equal Opportunities
The workshop allows participants to address equal opportunities issues in relation to their own organisations, to use effectively the diverse talents of all individuals, to build on good practice and to plan for development.
Telephone Skills
This course is for all telephone users, administrators, secretarial staff, sales staff and receptionists who need to project a confident professional image when dealing with people over the telephone. The course will provide delegates with the techniques required to enhance personal and company image.
Customer Care
The aim of the course is to inspire delegates to apply the appropriate attitude and skills to be good company ambassadors.